Frequently Asked Questions
We help you resolve all your doubts
Are pets allowed?
Yes, we are pet-friendly, as long as their owners keep the room clean and allow our housekeeping staff to clean daily.
What are the check-in and check-out times?
The 24-hour period starts from the moment the guest checks in and lasts for 24 hours afterward, regardless of the time, as we offer 24-hour reception seven days a week.
What are the conditions for stays with children?
If they come with the mother, they can check in with just her identification document. If they come with the father only, they must bring a notarized letter from the mother authorizing the child's stay and specifying the duration of their stay at our facilities.
Do your rooms have air conditioning?
Yes, all our rooms have air conditioning.
What is the closest airport to the accommodation?
Alfonso Bonilla Aragón Airport.
What languages does the hotel staff speak?
Our staff speaks Spanish and English.
What are the breakfast hours?
Breakfast hours are from 7:00 am to 9:00 am every day.
What payment methods do you accept?
We accept cash payments and Nequi transfers.
Contact Us
If you have any questions, concerns, or recommendations about Hotel Los Balcones Cali, feel free to contact us by leaving your details in this form or reaching out through our official communication channels.